Support

Glacier VOIP is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.

With Glacier VOIP, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.

Unlike expensive, conventional phone systems, Glacier VOIP is purchased, activated, set up, and managed online, which means we manage it, and you use it. We eliminate the need for complex hardware, lengthy installation, and technical expertise, you get the functionality and flexibility to easily connect with customers without high costs or hardware hassles.

With one flat, predictable monthly fee, Glacier Networks VOIP makes your business communication easy, affordable, and accessible from your home, office, or wherever you need to be.

• Set up your phone system to work the way you do
• Connect your office, remote employees and mobile users under one phone system.
• Easily support multiple locations, move from one location to another, or instantly add new users.
• Change answering and forwarding rules online, anytime, anywhere.
• Integration with existing phones or mobile devices.
• Never miss a call or fax
• Be connected to your phone system in and out of the office.
• Customers can reach you or your employees, wherever you are.
• Get your voice and fax messages anytime, from anywhere.
• Easy collaboration from anywhere, any device
• Never miss an important face-to-face meeting with HD video conferencing.
• Unlimited audio conferencing with up to 1,000 participants.
• Efficient team collaboration with easy file sharing and group discussion.
• Simple, all-inclusive pricing for assured low monthly cost
• Reduce ongoing operating costs.
• Unlimited minutes means you never have to worry about overage charges.
• You use it, we manage it
• No complex hardware or on-site PBX to install or maintain.
• One provider for business communications—voice, fax, text, online meetings, audio conferencing, and team collaboration.
• 24/7 customer support. *

“Cloud-based” means that the core technology infrastructure and global network providing the business phone and fax system functionality is located in multiple secure data centers and delivered to your business over the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.

Yes. You can transfer (port) your existing toll-free or local phone numbers to Glacier.

The porting process takes approximately 2-4 weeks and is dependent on how quickly your current provider releases the phone numbers. Unfortunately, we cannot help expedite the porting process.

After completing the purchase of Glacier Networks VOIP, you can add additional numbers, including vanity numbers, from within your online account. New Numbers take 2-5 days to be live and you will receive an email once the number has been activated.

Glacier delivers complete business functionality and a rich set of features for your office phone system. You’ll get everything you need in one complete system with one low price: reliable phone and fax service with unlimited calling and faxing (US and Canada), online meetings and conferencing, multiple extensions, auto attendant, call forwarding, business SMS and MMS, and more.

Glacier VOIP comes with unlimited minutes for your phone lines, main number, and fax number. Unlimited minutes apply to calls anywhere in the US (including Alaska and Hawaii) and Canada and are subject to Glacier Networks Terms of Service.

Easy Peasy, Glacier Networks will work with any high-speed, stable internet connection and requires a minimum of 88 kbps of bandwidth per call. You will need a router that will make the internet connection available to your phones/devices. For best voice quality, we recommend a router that is QoS (Quality of Service) enabled. By configuring your QoS router to prioritize the voice traffic over other internet traffic, you will experience better voice quality when your internet is being used for other activities (e.g., downloading large files, watching online videos, etc.).

You have the option of purchasing Mitel & Polycom business-class IP phones and devices for your business phone system.

Just call Glacier Networks Customer Service at 212-696-5700 or 877-Y-Glacier and someone will be glad to assist you. Our representatives are knowledgeable with all of the Glacier services available and can help you to select the features that are customized to meet the needs of your business.

Yes, our tiers can support a range of global support plans and platform SLAs. We can also help accelerate the scoping, architecting, and launching of use cases. Learn more about enterprise

Deployment depends on the size and scope of the application being requested—from a few hours for a straightforward deployment to a few weeks for a large complex deployment. Many UCaaS solutions only require a high-speed internet connection for quick migration. The improved productivity, reduced capital expenses, transaction-based costs, and predictable monthly costs provide a quick ROI.

Click here to enter the Customer Portal – https://glacier.billcenter.net/

Benefits of Auto Bill Pay:

• Easy. Convenient. Secure.
• Saves time. Save resources.
• No Postage.  No Mailing.
• Paper or electronic invoices.
• Ensures payment without manual intervention.

Payment Options:

• American Express
• MasterCard
• Visa
• ACH- Checking Account via ACH (Automated Clearing House)

Glacier Auto Bill Pay feature enables customers to improve efficiency by streamlining payment of their Glacier invoice. Payment can be made by credit card or checking account once the information is set up and authorized by the customer.

How to Sign Up

To sign up for Auto Bill Pay, please follow the steps listed below:

1. Access your account through the Customer Portal.
2. On the “Summary” page, click “Auto Pay Status” in the “Account Profile” box.
3. In the Auto Bill Pay window, select “Setup New Account” if one has not previously been set up.
4. Fill in the appropriate fields.  Then click the “Update” button to save the information.
5. Click the “Profile” tab on the top menu bar, and on the profile information screen, click “Enroll in Auto Bill Pay” to activate.

Once “Enroll in Auto Bill Pay” is clicked, Auto Bill Pay is active. All payments will be debited approximately eight (1-4) days after invoice generation.

To deactivate Auto Bill Pay, or if you have any difficulty activating it, please contact Customer Care Center at 212-696-5700 or 877-Y-Glacier

Just like your previous telephone service provider, Glacier always bills monthly (recurring) service charges one month in advance.  Your previous provider will issue you a credit for any prepaid monthly charges on your final bill from them, normally within the next 30 days.

Your first invoice from Glacier will include pro-rated monthly service charges for the current billing month as well as for service charges for the following month in advance.

We realize that the pro-rating and pre-payment of monthly charges may be inconvenient during this transitional period.  But remember, the end result upon receiving your credit from your previous carrier will offset these charges.

FCC Line Charge

The FCC line charge is an FCC regulated fee that you pay to your local phone company to connect you to the telephone network. This fee permits the local phone company to recover some of the costs of installation and maintenance of the telephone wire, poles and other facilities that link your business or home to the network.

End User Common Line Charge

The End User Common Line Charge is a federally regulated monthly service charge to enable the local exchange company to recover some of the costs of the telephone line or trunk connected to the customer’s premises. The End User Access Charge is a monthly, flat-rated charge assessed to end users for each local exchange service line or trunk. The End User Access Charge will be based on a monthly snapshot of end user accounts. No fractional debits or credits will be issued.

Local Connectivity Fee (LCF)

The Local Connectivity Fee (LCF) is a monthly surcharge assessed to end users to offset the cost of Local Number Portability. Local Number Portability allows, where facilities permit: (1) a local exchange telephone service customer to maintain the same Directory Number (DN) when changing from one telecommunications service provider to another while remaining at the same location; and (2) callers to complete calls to numbers that have been ported. The monthly LCF surcharge is assessed, as determined by the Company, to all end users or resellers of local exchange service. The monthly LCF surcharge is assessed, as determined by the Company, to all end users or resellers of local exchange service. The LCF surcharge is assessed on a per line basis except as set forth following:

1. When a customer is provided Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) that permits the provision of up to 24 voice-grade equivalent channels over a single T-1 facility, the LCF Surcharge for ISDN-PRI is assessed per T-1 facility;
2. When a customer is provided PBX Service, the LCF Surcharge is assessed per PBX trunk;
3. The LCF Surcharge is not assessed to Lifeline customers.

FCC Line Charge

The FCC line charge is an FCC regulated fee that you pay to your local phone company to connect you to the telephone network. This fee permits the local phone company to recover some of the costs of installation and maintenance of the telephone wire, poles and other facilities that link your business or home to the network.

End User Common Line Charge

The End User Common Line Charge is a federally regulated monthly service charge to enable the local exchange company to recover some of the costs of the telephone line or trunk connected to the customer’s premises. The End User Access Charge is a monthly, flat-rated charge assessed to end users for each local exchange service line or trunk. The End User Access Charge will be based on a monthly snapshot of end user accounts. No fractional debits or credits will be issued.

Local Connectivity Fee (LCF)

The Local Connectivity Fee (LCF) is a monthly surcharge assessed to end users to offset the cost of Local Number Portability. Local Number Portability allows, where facilities permit: (1) a local exchange telephone service customer to maintain the same Directory Number (DN) when changing from one telecommunications service provider to another while remaining at the same location; and (2) callers to complete calls to numbers that have been ported. The monthly LCF surcharge is assessed, as determined by the Company, to all end users or resellers of local exchange service. The monthly LCF surcharge is assessed, as determined by the Company, to all end users or resellers of local exchange service. The LCF surcharge is assessed on a per line basis except as set forth following:

1. When a customer is provided Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) that permits the provision of up to 24 voice-grade equivalent channels over a single T-1 facility, the LCF Surcharge for ISDN-PRI is assessed per T-1 facility;
2. When a customer is provided PBX Service, the LCF Surcharge is assessed per PBX trunk;
3. The LCF Surcharge is not assessed to Lifeline customers.

Regulatory Administrative Fee (RAF)

The Regulatory Administrative Fee (RAF) is a monthly charge per line assessed to the end user for costs associated with regulatory proceedings and filings, compliance with regulatory orders and mandates, and administration of federally mandated taxes and surcharges.

Carrier Cost Recovery Surcharge (CCRS)

The Carrier Cost Recovery Surcharge (CCRS) is a regulated monthly charge per line assessed to the end user for carrier access charges and expenses.

National Access Fee (NAF)

The National Access Fee (NAF) is an FCC regulated fee that is assessed to recover the Glacier’s costs of access to various local exchange carrier networks nationwide. Glacier will assess the NAF through a flat-rated, monthly end-user charge assessed per each local exchange service line or trunk. For end users who have chosen Glacier as a presubscribed interexchange carrier, the Company will assess the NAF based online type as described. Glacier will make every effort to determine Customer line type to assess NAF. As Glacier may not have information regarding customer line type, the Customer is ultimately responsible for ensuring the Company is aware of the pertinent line type for NAF assessment purposes. NAF does not apply to customers who purchase services via a wholesale offering and resell those services for their use.

The Regulatory Administrative Fee (RAF) is a monthly charge per line assessed to the end user for costs associated with regulatory proceedings and filings, compliance with regulatory orders and mandates, and administration of federally mandated taxes and surcharges.

Carrier Cost Recovery Surcharge (CCRS)

The Carrier Cost Recovery Surcharge (CCRS) is a regulated monthly charge per line assessed to the end user for carrier access charges and expenses.

National Access Fee (NAF)

The National Access Fee (NAF) is an FCC regulated fee that is assessed to recover the Glacier’s costs of access to various local exchange carrier networks nationwide. Glacier will assess the NAF through a flat-rated, monthly end-user charge assessed per each local exchange service line or trunk. For end users who have chosen Glacier as a presubscribed interexchange carrier, the Company will assess the NAF based online type as described. Glacier will make every effort to determine Customer line type to assess NAF. As Glacier may not have information regarding customer line type, the Customer is ultimately responsible for ensuring the Company is aware of the pertinent line type for NAF assessment purposes. NAF does not apply to customers who purchase services via a wholesale offering and resell those services for their use.